Refund policy

Return and Exchange Policy for Saniya Lucknowi Kurti

At Saniya Lucknowi Kurti, we strive to provide our customers with the finest quality Chikankari products. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. 

**1. Exchange Policy:**
We do not offer refunds. However, if you are not completely satisfied with your purchase, we offer an exchange within **7 days** of receiving your order. The product must be in its original condition, unworn, unwashed, and with all tags and packaging intact.

**2. Exchange Eligibility:**
To be eligible for an exchange, please ensure the following:
- The product is returned within **7 days** from the date of receipt.
- The product is unused, unworn, and undamaged.
- The product is in its original packaging with all tags attached.

**3. How to Exchange:**
- Contact us via email or phone within 7 days of receiving your order to initiate the exchange process.
- Provide your order details (Order number, product name, and reason for exchange).
- Our customer support team will guide you through the process and inform you of the next steps.

**4. Non-Exchangeable Items:**
- Sale or discounted items are not eligible for exchange.
- Products that have been used, washed, or altered in any way will not be accepted for exchange.

**5. Shipping for Exchanges:**
- Customers are responsible for the shipping costs associated with returning the product to us.
- The exchanged item will be shipped to you at no additional cost.

**6. Exceptions:**
In the unlikely event that the product you received is damaged or defective, please contact us immediately. We will ensure a prompt resolution, including offering a replacement or exchange at no extra cost to you.

We value your shopping experience with Saniya Lucknowi Kurti and will do our best to ensure your satisfaction with every purchase.

For any further queries or assistance, please contact our customer service team at [email/contact information].

Thank you for choosing Saniya Lucknowi Kurti!